Scope

This return and refund policy applies to purchases made through the Jurojin Company Limited e-commerce website.

Return Policy

1. Return Period: Customers have the right to return their purchase within 14 days of receiving the product, without providing a reason.

2. Product Condition: The returned product must be in the same condition as received, unused, and in the original packaging. If the product is returned damaged, used, or missing parts, we reserve the right to refuse a refund.

3. Return Process: To initiate a return, please contact our customer service team at support@jurojincompany.com or through the contact form on our website, specifying your order number and the reason for return. We will provide you with a return address and further instructions.

4. Shipping Costs: Unless the product is faulty or not as described, the customer will be responsible for covering the return shipping costs.

Refund Policy

1. Refund Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

2. Refund Process: If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and you still have not received your refund, please contact us at support@jurojincompany.com.

Exchanges

At this time, we only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@jurojincompany.com.

Customer Service

If you have any questions or concerns about this policy or a specific return or refund, our customer service team is ready to help. Contact us at support@jurojincompany.com or through the contact form on our website.

Policy Changes

Jurojin Company Limited reserves the right to modify this return and refund policy at any time. Changes will be effective immediately upon posting on the e-commerce website. Please review the return and refund policy periodically for updates.