Scope

This shipping policy applies to purchases made on the Jurojin Company Limited e-commerce website and covers shipments within Thailand only.

Shipping Methods

Jurojin offers two shipping methods within Thailand:

1. Standard Shipping: Estimated delivery within 3-5 business days.
2. Express Shipping: Estimated delivery within 1-2 business days.

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are based on the weight and dimensions of the order as well as the chosen shipping method. The exact shipping cost will be calculated at checkout before the final payment.

Order Processing

Orders are processed within 1-2 business days of receiving payment. Processing times may vary during holidays or peak periods.

Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment through the carrier’s website.

Delivery Address

Please ensure that the delivery address provided during the checkout process is accurate and complete. Jurojin Company Limited is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Damaged or Lost Packages

If your package arrives damaged, or if it is lost in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or process a refund.

Customer Service

For any queries or concerns regarding your shipment, please contact our customer service team at support@jurojincompany.com or through the contact form on our website.

Policy Changes

Jurojin Company Limited reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on the e-commerce website. Please review the shipping policy periodically for any updates.